SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OTOUPSTYLE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://otoupstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (19)
5 Stars (16) |
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4 Stars (3) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Have the car treated with it and small scratches disappear like snow in the sun car shiny nice am satisfied
This product I have ordered it to prepare it, I hope everything goes well, I recommend it, you have a good price👍
The parcel arrived but not prabed
OMG， This will be the best and most perfect package I have received, a cool item that I really like. Thank you! It comes very quickly.I have attached pictures, and you can see the difference.Now I am very satisfied with my purchase.
The product has arrived. I hope it will do its job
Anyway, it will be insanely glossy!Spray coating gives you a great luster and a great depth of color! I don't know because I've just used the durability, but I'm very happy with the depth and luster of the color, so I'll buy it again!
I arrived a bit dented but the content was good
Pislya vikoristannya got like a Wono Dih. Without selling a sponge
Thank you for the fast delivery I am happy with that again thank you but I have not used it yet I hope it is good for my car and greetings from Raymond from Holland😎👍
I 've just arrived and I'll have to try... I hope of results .. m
Very good item of excellent quality and quite practical for car paint care very easy application is great
The box came crumpled but inside everything is OK, the product is tiny. The cloth is very small and the sponge will also be hard to use
The product arrived completely empty, since the parcel had a bad handling of the product, fortunately the seller returned my money. I was left with the desire to try the product.
The order arrived quickly. The box was picked up, but the contents were not affected. Everything corresponds to the description and photo. In action not tried yet.
Received in perfect condition .. As soon as you try it, I add a review. I must wash the car first👍
I've been curious if there are 3 pieces but it seems only one with the 3 components , not sure if it will be enough for one treatment
absolutely loved this product. it took me a little less than an hour to do my entire car. and it is ridiculously shiny and sparkly, and spotless. it looks great.
The box arrived a little bit battered but the product arrived well it is only a matter of trying we hope it works the way the supplier said
The product has been received and the logistics are fast. The service attitude of the merchants is very good, the product quality is good, the price is reasonable, and the effect is excellent in protecting our cars. Thank you to the merchant for bringing such a good product. Just like a businessman!